https://journals.sapienzaeditorial.com/index.php/SIJIS <p><strong>Sapienza: International Journal of Interdisciplinary Studies (SIJIS)</strong> aims to encourage scientific publication by national and international researchers committed to the democratization of science. It is a <strong>quarterly publication</strong>, with <strong>free access to content</strong>, which follows the "Best Practice Guidelines for Journal Editors" recommended by specialized institutions. Its interdisciplinary character allows a strong interaction between the applied social sciences, the human sciences that are its main<strong> focus and scope</strong>. However, contributions from other major areas of knowledge are welcome.</p> <p>The journal has no restrictions related to the author's academic degree or institutional affiliation fostering a <strong>diverse</strong> and <strong>inclusive</strong> scholarly landscape. Instead, the journal's focus is to contribute to the improvement and publication of original ideas and contributions to the scientific community. Currently, can be submitted for double-blind evaluation <strong>original articles</strong> and <strong>systematic literature reviews</strong>. Contributions must be in <strong>English</strong> and meet the formatting standards stipulated in the journal's guidelines.</p> <p>All accepted articles will be published in continuous publication mode.</p> <div style="display: flex; gap: 20px; font-family: Arial, sans-serif;"> <div style="background-color: #f5f5f5; padding: 15px; border-radius: 8px; width: 180px; text-align: center; box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);"> <div style="color: #1f4e79; font-size: 18px;">Acceptance rate</div> <div style="color: #1f4e79; font-size: 24px; font-weight: bold; margin-top: 5px;">38%</div> </div> <div style="background-color: #f5f5f5; padding: 15px; border-radius: 8px; width: 180px; text-align: center; box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);"> <div style="color: #1f4e79; font-size: 18px;">First decision</div> <div style="color: #1f4e79; font-size: 24px; font-weight: bold; margin-top: 5px;">60 days</div> </div> <div style="background-color: #f5f5f5; padding: 15px; border-radius: 8px; width: 180px; text-align: center; box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);"> <div style="color: #1f4e79; font-size: 18px;">Language</div> <div style="color: #1f4e79; font-size: 24px; font-weight: bold; margin-top: 5px;">English</div> </div> </div> Sapienza Grupo Editorial en-US Sapienza: International Journal of Interdisciplinary Studies 2675-9780 https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/1049 <p>This study analyzes the impact of quality management on the financial competitiveness of a banking institution. In a highly competitive financial environment, continuous improvement of service quality has become a key factor for the sustainability of banking institutions. The objective of the study was to determine to what extent quality management impacts financial competitiveness, considering dimensions such as quality criteria, staff training, internal infrastructure and complaint management. A quantitative design was used, applying an ordinal logistic regression analysis on a sample of bank customers. The findings indicate that all dimensions of quality management significantly impact financial competitiveness, with Wald values and p-values less than 0.05, validating the positive relationship between both concepts. Conclusions: The research reaffirms the need to implement comprehensive strategies to improve quality management to optimize operational efficiency and strengthen the position of banking institutions in the market. Future research is recommended that broadens the geographical scope and analyzes the impact of digitalization on the relationship studied.</p> Nieves del Pilar Pizzan Tomanguillo Deysi del Pilar Bacalla Arevalo Carlos Daniel Rosales Bardalez Sandra Lucero Pizzán Tomanguillo Copyright (c) 2025 Nieves del Pilar Pizzan Tomanguillo, Deysi del Pilar Bacalla Arevalo, Carlos Daniel Rosales Bardalez, Sandra Lucero Pizzán Tomanguillo https://creativecommons.org/licenses/by-nc-nd/4.0 2025-04-15 2025-04-15 6 2 e25018 e25018 10.51798/sijis.v6i2.1049