Analysis of the administrative management and quality of the emergency service of the San Rafael de Esmeraldas Type C Center 2020

Abstract

Administrative management fulfills functions in the administrative process such as: planning, organizing, directing and controlling. Quality in the health service brings together aspects additional to the technical quality of diagnostic and therapeutic procedures, skills in how to answer questions to patients in a quick and understandable way. In order to analyze the administrative and quality management of the emergency service of the Type C San Rafael de Esmeraldas 2020 Center, a cross-sectional exploratory, descriptive, non-experimental, cross-sectional study was used and through the descriptive application it helps to collect information technique based on the knowledge and experience of the personnel who attend the emergency area. The data collection techniques were interviews, observation and the Serqval survey. Among the results obtained, we have 26.7% strongly agree that the nurse performs the care service well, since it is the main filter, which is why it is from triage, 46.7% do not even agree nor disagreement on the time they wait to obtain care due to the lack of existing personnel, 60% expressed something in disagreement that it was attended in a stipulated time due to complications or urgency that exists in the service per day. 50% of users agree somewhat with the kindness and good treatment provided by health personnel to users, 26.7% expressed some agreement and some disagreement that the physical facilities are attractive and finally 53% Some agree expressed that the service has modern-looking equipment. It is concluded that the type C emergency health personnel of the San Rafael Valley are unaware of some of the characteristics of this Public Health Institution, and this suggests that there is little interest in doing a better job and being involved in the service that It is given to users, in the same way they do not propose valid solutions to improve knowing that the benefit is for themselves.